Frequently asked questions

Ordering

How do I place an order?

Browse the menu, add trays to your cart and check out — or use Order with AI to build your order by chat or voice. You can order for delivery or collection.

Is there a minimum order?

Most party trays come in 2.5-litre and 5-litre sizes. Some items have minimums — for example, individual packs are sold in multiples and small chops come as a platter. The app tells you the minimum for each item and won't let an order go below it.

Can I customise a tray?

Yes — pick the size and any options on each product, and add a note at checkout for anything special. Our soups and sauces come with assorted meats; preferred cuts may cost a little more.

Delivery & collection

Where do you deliver?

We deliver across our service area — the delivery fee is calculated from your postcode at checkout. If you're outside the zone, choose collection instead.

How long does it take?

Party food is cooked fresh to order. We'll confirm timing when your order is placed; larger orders need more notice, so order ahead for events.

Payment

How do I pay?

You pay securely in the app when you check out. For voice or phone orders, we'll send a payment link or confirmation — we never take card details over the phone.

Do you take rewards and promo codes?

Yes. Signed-in customers earn points on every order and can redeem them at checkout, and valid promo codes apply automatically to your subtotal.

Food & allergens

Do you cater for allergies?

Tell us about any allergies before you order. Our kitchen handles common allergens (including nuts, gluten, dairy, fish and shellfish) and we cannot guarantee any dish is completely allergen-free. If in doubt, please contact us first.

Help

Something's wrong with my order — what do I do?

Get in touch straight away and we'll put it right. You can reply to your order confirmation, message us in the app, or contact the team using the details on this site.